Frequently asked questions
Straight answers about how we work with schools, charities and small businesses.
General Who does CoreBridge Ghana support?
We support schools, small businesses, charities, NGOs and other small organisations in Ghana that need practical IT support and technology advice. Whether you need help with an everyday IT problem or want to plan improvements, we will discuss your needs and agree a suitable scope of work.
General Where are you based, and which areas do you cover?
CoreBridge Ghana operates as CoreBridge Digital Technology Ghana Ltd, the Ghana subsidiary of CoreBridge Technology Ltd in the UK.
Our Ghana business postal address is Plot A Block 40, Amoakohene Street, Breman UGC, Kumasi, Ghana.
Remote support is available across Ghana where suitable internet connectivity is available. Onsite visits are arranged in advance, depending on your location, the work required and our availability. Any travel charges will be explained before you agree to proceed.
General How do I get started?
Complete our contact or consultation form, or email info@corebridgeghana.com.
Tell us about your organisation, what you need help with and any relevant deadlines. We will review your enquiry and explain the next step. Please do not send passwords or other sensitive information through the forms.
Services What IT services do you offer?
Our services cover three main areas:
* Everyday IT Support — help with computers, email, applications, printers and connectivity problems.
* Microsoft 365 Health & Security Review — a review of your Microsoft 365 setup, with prioritised recommendations.
* IT Reviews, Device Planning & Technology Advice — help assessing your current systems, planning equipment replacements and deciding where to invest.
We will confirm whether your requirements fall within our services before agreeing any work.
Services What does the free IT consultation include?
The consultation is a free initial discussion about your organisation, IT concerns and priorities. It helps us understand what you need and suggest a practical next step. There is no obligation to purchase a service. Detailed troubleshooting, system changes, audits and written reports are outside the free consultation. If further work is recommended, we will explain the scope and any charges before you decide whether to proceed.
Services Can you provide one-off help and ongoing support?
Yes. We can discuss one-off assistance, defined projects, technology reviews and ongoing support arrangements.
Availability, support hours, responsibilities and any response targets will be agreed before work begins. Please contact us to discuss the level of support your organisation needs.
Services Do you offer emergency or 24-hour support?
We do not provide a standard 24-hour emergency service. Support is delivered within the hours and arrangements agreed with each customer. If your issue is urgent, explain its impact when you contact us. We will confirm our availability and whether we can assist.
Microsoft 365 Can you help us set up Microsoft 365 and business email?
Yes. We can help assess your requirements and assist with licences, user accounts, business email, shared mailboxes and tools such as Teams and OneDrive. We can also help connect a business domain to Microsoft 365. If you already use another email provider, we will assess any migration requirements separately before making changes.
Microsoft 365 What does a Microsoft 365 Health & Security Review cover?
Depending on the agreed scope, the review may cover user accounts, licences, administrator access, multi-factor authentication, email settings and file-sharing permissions.
You will receive clear findings and prioritised recommendations. Any changes following the review will be agreed separately. A review assesses the settings and areas included in its scope; it does not guarantee that every security risk will be identified or prevented.
Microsoft 365 Can you help improve our existing Microsoft 365 setup?
Yes. You do not need to be starting from scratch. We can review an existing setup and help identify improvements to account management, licences, collaboration and practical security.
Complex migrations, advanced configurations or specialist compliance requirements will need a separate assessment. We will explain any specialist involvement before work is agreed.
Scope & costs How much does your support cost?
Costs depend on the work required, your current setup, whether support is remote or onsite, and the level of assistance needed.
After an initial discussion, we will provide a quotation or explain suitable support options. Labour, travel, licences and other third-party costs will be identified where applicable, so you can decide before paid work begins.
Scope & costs Will you explain changes before making them?
Yes. We will agree the work and obtain the necessary authorisation before making changes.
Where work may interrupt access to email, files or other systems, we will discuss the expected impact and timing with you. If we discover additional work outside the agreed scope, we will explain the options and any extra costs before proceeding.
Scope & costs Still have a question?
Email info@corebridgeghana.com or book a free consultation. Tell us what your organisation needs, and we will help you identify the next step.